Customer Support Client
If you are preparing for a scheduled support session with one of the team, they will probably want to see your screen.
To enable this, download the support client and run it. Then at the appropriate time they will be able to ask permission to see your screen.
Initiating a Support Request
The most efficient way to initiate a support request is to send an email to your dedicated support address, which can be found under the “Support” link of any of our products and will be four letters unique to your company, e.g. [email protected]
Using your dedicated support address means your request is routed to the person best able to help you, and is also tracked in our support database.
If you don’t know the address, you can always email us at [email protected]
You can also phone us although we vastly prefer email. If you’ve got an urgent situation you can always email and then call us to discuss.
It helps our internal processes if each issue gets an individual email – if there’s three things you want to talk to us about, send 3 emails so we can track them as individual issues.
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