Customer Support

Initiating a Support Request

The most efficient way to initiate a support request is to send an email to

You can also phone us although we vastly prefer email. If you’ve got an urgent situation you can always email and then call us to discuss.

It helps our internal processes if each issue gets an individual email – if there’s three things you want to talk to us about, send 3 emails so we can track them as individual issues.

Documentation Etc.

To access documentation and support resources, either follow the “Help” link in recent versions of PatentSafe, or click here to access via your email address.

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